DIGITAL GIFT CARD

Yes of course! Simply select "Gift box" at "Packing option" at checkout page. Your order will be beautifully wrapped as a gift with our Gung Jewellery's signature gift box. 

We do offer our signature jewellery pouch another packaging option, to reduce paper consumption and go greener.

Disclaimer:
Please note that our Signature gift box can fit up to 3 products.

Yes! You will need 500 Gung reward points to enjoy 10% discount for your order.

To earn 500 instant reward points, simply sign up an account with with here.

To redeem, just click of the "Gift Box" button at your screen's bottom left corner.

You will receive an order confirmation via email within a few minutes after you place your order.

In the event of the order confirmation does not appear in your inbox, it could be in your junk or spam folders. You can also always review the details and status of your order here.

Pre-order means that the particular collection is sold out and available for customers to pre-order

We will receive the products from our manufacturer on a specific date stated in and on top of the product description.

The particular product will be ready to ship or will be sent to engrave on the date we receive the product from our manufacturer.

West Malaysia - RM8 (deliver in 1 to 3 business days)

East Malaysia - RM15 (deliver 2 to 5 business days)

For international orders, check the shipping rate & delivery time here.

We offer self pick-up (free) & same day delivery (RM20) for Klang Valley's orders, the shipping options are all at checkout page.

Our engraving process typically takes 2 to 7 business days to complete. Your order will be shipped on the day that the engraving process is completed and you will receive a confirmation email with a the tracking information of your parcel.

Disclaimer:
1. In the event of your order contains any engraving item(s) and there are ready-to-ship item(s) within the order, the order will be placed on hold and to be shipped altogether when the engraving item(s) are ready to ship.

2. Your engraving will be processed exactly as you enter it including upper/lower case letters.

3. Please note that there might be some slight variances in appearance across each individual engraved piece while we always try our best to have the engraving characters to be as centralized as possible. As the engraving process is partially done by hand. Do visit our FAQ for more information.

Pre-order products are the sold out items that is open for pre-ordering, the product will be ready to ship or to be sent to engrave on the date stated in the production description.

Disclaimer:
In the event of your order contains any pre-order item(s) and there are ready-to-ship item(s) within the order, the order will be placed on hold and to be shipped altogether when the pre-order item(s) are ready to ship.

When you are not wearing your jewellery, store it flat and away from sunlight and damp. Place the jewellery in the box after used help to prolong the life and finishing of your jewellery piece.

Use only non-gel toothpaste to smear onto the jewellery with toothbrush or rag is an excellent idea to clean it. Rub if off with soft cloth after 5 minutes, rinse well with warm water & wipe it dry
thoroughly.

For jewellery that made of brass, they require a little more maintenance on jewellery care. As brass & silver material are more delicate compared to stainless steel, the finishes on plated jewellery may fade progressively over time from wear and tear.

It can be prevented by taking a few precautions in the care of your jewellery. Please handle your brass jewellery with care. It should always avoid contact with water, perfumes, moisturizes and cleaning products. Putting your jewellery on last when you are getting
ready to go could help avoid those.

Keeping your brass or silver made jewellery in dry spot such as jewellery box or having it wrapped in an anti-tarnish cloth and/or an anti-tarnish bag is the best way to preserve its shine and quality.

Our stainless steel collections are typically waterproof and non-tarnish, they are safe to contact with water that contains salt or alcohol without getting tarnished or discoloration.

It makes them sports-friendly and can be worn during sports or even in the shower.

Store them individually and separated from other jewellery to avoid getting scratched by other hard material items.