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Frequently asked questions

Shipping & Delivery
Where does Gung Jewellery ship to?

We ship worldwide!

For Malaysia orders:

West Malaysia orders - RM8 | 1 to 3 business days to deliver

East Malaysia orders - RM15 | 2 to 5 business days to deliver

* Free shipping for all orders above RM250

For international orders:
Please click here to check out our shipping rate and delivery time for international orders.

Do you offer same day delivery?

Same day delivery is available for orders within Klang Valley.

Same Day Delivery (Klang Valley)

- RM20 delivery fee

- For all orders within 15KM from Gung Jewellery's warehouse at SS22 Damansara Jaya

- Orders made before 1:00PM will be delivered by 7:00PM on that same day

- For orders made past 1:00PM, expect to receive your order next day before 1:00PM

- You may select same day delivery at the checkout page before payment

- Available from Monday to Friday only

This service is not available for orders with pre-order items and engraving requests.

Can I pick up my order at your warehouse?

Yes, self pick-up is available at our headquarters.

Self Pick-Up:

  • Orders can be collected on the next business day.
  • Pick-up hours: 2-6 pm.
  • Pick-up contact & address:

Gung Jewellery, +60176607566
44, 2nd Floor, Jalan SS22/25, Damansara Jaya, Petaling Jaya, 47400, Malaysia


Engraving products will be ready for pick-up in 1 to 3 business days. You will be contacted via WhatsApp as soon as your order is ready for collection.

*** For urgent pick-ups, please contact our support team here before placing your order.

Do you ship internationally?
Yes, we sure do!

For international orders
Please click here to check out our shipping rate and delivery time for international orders.
Order & Handling
How long does it take to ship my order?
  • Orders without engraving requests will be dispatched within 2 working days.
  • Orders with engraving requests will be dispatched within 3 working days.
  • Orders with pre-order items will be dispatched within 2 working days after the stock arrives at our warehouse.
Do you provide gift wrapping?

Just add on gift packaging with the Gung Jewellery Signature Gift Box for RM15.


Please note that our gift box can fit up to 3 products. If you wish to separate the products to be wrapped individually, you may opt to purchase an extra gift box and tell us your preferred gifting arrangement in the remarks column at checkout.

I did not receive my order's confirmation

You should receive an order confirmation via email shortly after placing your order.

If you don't see it in your inbox, please check your junk or spam folders. You can also review your order statushere.

How do I track my order?

As soon as your order is dispatched, you will receive the tracking information via email. You can keep track on the parcel's route and activities while it makes its way to you. 

You can also log in to your Gung Jewellery account to review the your order status at any time.

Can I cancel my order?

Cancellation requests ARE NOT encouraged. However, you may contact us via email to


Cancellations can only be processed before the order is packaged.

Pre-order products

Our pre-order products are all labelled with [Pre-order]. This means that the product is sold out but is being restocked. These items will come back in stock on a specific date as stated in the description of the product listing.


In the event that your order contains a combination of pre-order item(s) and ready-to-ship item(s), your order will be placed on hold and shipped altogether when the pre-order item(s) are ready to ship.

Do GUNG products have a warranty?
  • Warranty is claimable for 1 years from the date of purchase.
  • We covers defects in materials and workmanship.
What does warranty cover?

Gung assures warranty on:

  • Colour fading 
  • Clasp & chain breakage
  • Repair on damages
  • Lost gemstone/diamonds
Exclusions on warranty
  • We does not cover wear and tear issues
  • Personal damage or mishandling leading to breakage, bending, or scratching of the jewellery.
  • Loss or damage to gemstones or precious metals due to improper care, exposure to harsh chemicals, or accidents.
  • Defects arising from alterations, repairs, or modifications carried out by unauthorized third parties.
Warranty Claim Procedure
  • Please provide a valid proof of purchase such as: receipt, invoice or order number.
  • Please contact our customer service. Following that, our team will assist you in navigating through the evaluation process and exploring potential solutions.
Repair service for wear and tear
What we repair
  • We provide free broken clasp repair/replacement and gemstone settler services whether you are able to provide the fallen gemstones or not.
  • The cost of the return parcel & delivery shall be beared by the customer seeking for warranty claims.
  • We reserve the right to refuse the repair request at our discretion according to the terms and conditions.
Return & Exchange
I received a faulty/wrong item. What do I do?

It is our responsibility to ensure all orders are processed correctly.

In the event of wrong or faulty product(s) received, we are happy to offer a full refund or exchange for the correct product(s). Kindly inform us via email to within 14 days of receiving your order.

The courier costs for returning the products will be borne by us.

What products are non-refundable & non-exchangable?

Kindly note that returns or exchanges are not allowed under the circumstances outlined as below:

  • Pierced earrings for reason of hygiene
  • Product sets that contain earrings
  • Change of mind
  • Sale items
  • Personalized engraving products
  • Chain breakage and tarnished products due to improper care. Click here to find out more on how to take care of your jewellery

Important note:
Our policy of exchange and return is 14 days upon product delivery. Please be informed that we are not able to accept exchange and return after 14 days for any reasons.

Personalized Engraving
Do you provide engraving services?

Yes we do! Some of Gung Jewellery's collections are designed specially for personalized engraving with initials, name, date of meaningful events to make it more unique and adding extra sentimental value for your special ones.


Some collections are able to be engraved with 1 to 8 engraving characters. Please choose the font and provide the EXACT characters to be engraved, we will process your engraving request accordingly.

How long does it take to engrave?

The engraving process takes 1 to 3 business days to complete. We will ship your order on the day it is completed.


All orders with engraving requests will be placed on hold and shipped together once the engraved product is ready to ship.

Payment Terms
Which currency will my order be processed in?

All orders and final invoices would be in Ringgit Malaysia (MYR).


The website's currency converter is a convenient indicator for your reference to calculate the rough figure only.

Payment methods that we offer

Currently, we accept payment methods as:


  • Credit card
  • Debit card
  • Bank transfer
  • All kinds of payment wallets by EGHL
  • PayPal
  • GrabPay & PayLater by GrabPay
  • Hoolah 3 months 0% interest installment
  • ATOME 3 months 0% installment


For Malaysian customers, you may also check out our payment options such as local bank transfer with Maybank2u, Cimbclick and etc. E-wallets such as Touch'nGo and Boost by EGHL.


Kindly review the total amount and item(s) in your cart carefully before checking out. You should receive a confirmation email with your order details and invoice a few minutes after placing your order.

Taxes & Duties
Are there handling fees, duties or taxes?

For Malaysia orders
You will not be charged any duties or taxes.

For International orders
Your parcel may incur customs duties and taxes by your local customs offices as the payment made for your order does not include taxes and duties.

Feel free to consult your local customs agency for more information. If applicable, you will be required to pay fees upon receiving your order.

Jewellery Care & Warranty
Jewellery Care

Jewellery Care Tips

Store your jewellery flat and away from sunlight when not in use. After each wear, gently wipe with a soft jewellery cloth and store in a jewellery box.


For Jewellery that made of brass or silver
They require a little more maintenance on jewellery care. As brass &
silver material are more delicate compared to stainless steel, the
finishes on plated jewellery may fade progressively over time from wear and tear.

It can be prevented by taking a few precautions in the care of your jewellery. Please handle your brass jewellery with care. It should always avoid contact with water, perfumes, moisturizes and cleaning products. Putting your jewellery on last when you are getting ready to go could help avoid those.

Keeping your brass or silver
made jewellery in dry spot such as jewellery box or wrapped in an anti-tarnish cloth and/or an anti-tarnish bag is the best way to preserve its shine and quality.


How to Clean your Jewellery?
Use only non-gel toothpaste to smear onto the jewellery with toothbrush or rag to clean it. Rub it off with soft cloth after 5 minutes, rinse well with warm water & wipe it dry.


Warranty services are eligible for up to 1 year of your purchase.

We cover issues such as gemstones falling out of its setting and the breakage of clasps/jump rings.

Inquire at

Can I Get Length Extensions?

Yes, jewellery length extensions can be done if you prefer the item 5cm, 10cm or 15cm longer.

Please contact us via Instagram or "Contact Us" page before placing your order.