Gung Jewellery has a 7 business days return policy, any return must be requested and shipped/postmarked within 7 days of receipt.
Refunds can be applied only on non-promotional items. Pierced earrings are non-refundable or non-exchangeable for reasons of hygiene and safety, unless faulty.
If the item(s) you received are faulty or damaged, we are more than happy to offer a full refund or exchange, but you must contact us no later than 2 business days of receipt by emailing us at email@example.com
The item(s) must be returned to us in perfect condition exactly as you received, with the Gung Jewellery box as it is also part of the product.
RECEIVING A REFUND
You shall receive a refund in the account that you initially used to purchase the order.
Please note that the refund will not include the shipping cost.
In the event of a return to Gung Jewellery upon arrival, we will issue a refund latest up to 5 business days.