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Return

Gung Jewellery has a 14 business days return policy, any return must be requested and shipped/postmarked within 14 days of receipt.

All returns must be unworn, have no signs of wear or damage, in its original condition with tags still attached (if any) and in all original packaging (box and pouch included). 

Refunds can be applied only on non-promotional items. Pierced earrings are non-refundable or non-exchangeable for reasons of hygiene and safety, unless faulty. 

Should the returned item not meet the above return guidelines, Gung Jewellery has the right to deny a return and have the item re-shipped to customers.

 

RETURN SHIPPING FEE  

Please note your original shipping fee is not refundable and will be deducted from the refundable amount. The cost of the return parcel will be borne by you. 

We recommend shipping the parcel with the most cost-effective shipping method that is available, which includes tracking.

 

FAULTY ITEMS

If the item(s) you received are faulty or damaged, we are more than happy to offer a full refund or exchange, please contact us within 14 days of receipt.

The cost of the return parcel and delivery will be borne by Gung Jewellery due to our mistake.

 

RECEIVE A WRONG PRODUCT

We are very sorry if you received a product different from the one that you ordered. Please contact us within 14 days and we will be sure to get you the jewels you ordered!

The cost of the return parcel and delivery will be borne by Gung Jewellery due to our mistake.

  

CHANGE OF MIND 
Returns, exchanges and store credit are not allowed for change of mind.
 
RECEIVING A REFUND

You shall receive a refund in the account that you initially used to purchase the order. Once your order arrives back to us, it may take up to 7-14 business days to proceed. We’ll be in touch via email with an update

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