Shipping & Delivery
In light of the development of the COVID-19 pandemic, by now we are all aware of the severity of virus and with the situation evolving quickly, we must all do our part in slowing the spread of virus and #flattenthecurve.
For all outgoing deliveries, logistics will likely be impacted, so please anticipate a delay during this difficult time.
For further assistance, you can connect with our customer service team at support@gungjewellery.com and we'll do our best to help.
Thank you for your continued support.
Stay safe and take care.
SHIPPING FEES AND TIME OF DELIVERY
*** Free EXPRESS shipping on all orders above USD$50
| Country | Standard (USD) | Express (USD) |
|---|---|---|
| Malaysia | 2 (1 - 3 business days) | - |
| Singapore | 5 (2 - 5 business days) | 5 (2 - 5 business days) |
| Asia Pacific | 5 (6 - 12 business days) | 15 (1-3 business days) |
| Australia | 10 (7 - 15 business days) | 20 (2-5 business days) |
| Canada | 15 (14 - 28 business days) | 25 (3-5 business days) |
| United Kingdom (UK) | 15 ( 14 - 28 business days) | 25 (3-5 business days) |
| United States (US) | 15 ( 14 - 28 business days) | 25 (3-5 business days) |
| The rest of the world | 15 ( 14 - 28 business days) | 25 (3-5 business days) |
Note that delivery times commence from the date of dispatch.
Unfortunately, we cannot be responsible for any delays caused by destination customs clearance processes, local duties and taxes, and items that are lost in transit.
ORDERS HANDLING
Please allow up to 2 business days (weekends and holidays are not included) for us to process and dispatch your order. Cancellation of orders must be made within 12 hours after you place your order.
PRE-ORDER ITEMS
Pre-order items are sold out bestsellers that are currently being re-ordered. These jewels will come back in stock on a specific date as stated.
If you have pre-ordered item/s within your order, the whole order will be placed on hold and shipped altogether when the item/s are back in stock (within the timeframe stated on the pre-order product page).
MISSING TRACKING INFORMATION
Please allow at least one business day after your order is shipped for the tracking information to appear online. If the tracking information does not update online, and the expected delivery date has passed, please contact us at support@gungjewellery.com so that we can assist you further.
ORDERS FAILED TO BE DELIVERED