Shipping & Delivery
Domestic (Malaysia)
- West Malaysia orders - RM8 | 1 to 3 business days to deliver
- East Malaysia orders - RM15 | 2 to 5 business days to deliver
- Free shipping for all orders above RM250
Same Day Delivery (Klang Valley)
- RM20 delivery fee
- For all orders within 15KM from Gung Jewellery's warehouse at SS22 Damansara Jaya
- No minimum purchase amount
- Orders will be delivered before 7:00PM on the day for orders made before 1:00PM
- For orders made past 1:00PM, expect to receive your order next day before 1:00PM
- You may select same day delivery at the checkout page before payment
*** Disclaimer: Orders with pre-order or engraving item(s) can be delivered with same day delivery only on the day when the item(s) is ready to dispatch.
International
- Prices and delivery time as chart below
- EXPRESS SHIPPING is used for international orders
- Free shipping for international orders above 400 Ringgit Malaysia, Singapore orders 250 Ringgit Malaysia
| Country | Shipping (Ringgit Malaysia) | Estimated Delivery Times |
|---|---|---|
| Malaysia (WM) | 8 | 1 - 3 business days |
| Malaysia (EM) | 15 | 2 - 5 business days |
| Singapore |
20 (About 5 USD) |
1 - 3 business days |
| Asia Pacific | 60 (About 15 USD) | 2 - 5 business days |
| Australia | 80 (About 20 USD) | 3 - 5 business days |
| Canada | 100 (About 25 USD) | 3 - 5 business days |
| United Kingdom (UK) | 100 (About 25 USD) | 3 - 5 business days |
| United States (US) | 100 (About 25 USD) | 3 - 5 business days |
| The rest of the world | 100 (About 25 USD) | 3 - 5 business days |
Important note:
- We are not able to ship to PO boxes
- Delivery times commence from the date of dispatch. Unfortunately, we are not responsible for any delays caused by destination customs clearance processes, local duties, taxes, and items that are lost during transit.
ORDERS HANDLING
Tracking code will be provided for all orders. In the event that multiple orders are placed with the same shipping destination on the same account, orders will be combined with one tracking code unless otherwise requested.
Please allow up to 2 business days (weekends and holidays are not included) for us to process and dispatch your order. Cancellation of orders must be made within 12 hours after you place your order.
MISSING TRACKING INFORMATION
Please allow at least one business day after your order is shipped for the tracking information to appear online. If the tracking information does not update online, and the expected delivery date has passed, please contact us at support@gungjewellery.com so that we can assist you further.
ORDERS FAILED TO BE DELIVERED
In the event of your order's package is failed to be delivered and it is sent back to Gung Jewellery by the courier, we will contact you to provide the option of reshipping or a refund of your order.
Please also note that the shipping fee is not refundable in the event of wrong information of delivery placed by customers.