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Shipping & Delivery

Domestic Shipping

  • West Malaysia: RM8 [Delivery Time: 1-3 business days]
  • East Malaysia: RM15 [Delivery Time: 2-5 business days]
  • Free shipping for all orders above RM250¬†

Same Day Delivery

  • Flat rate: RM20
  • No minimum purchase
  • Select same day delivery at the checkout page before payment
  • Available within 15KM radius of¬†SS22 Damansara Jaya
  • Orders made before 1PM will be delivered before 7PM
  • Orders made past 1PM,¬†will delivered before¬†1PM
  • Not available on weekends and public holidays
  • Disclaimer: Same day delivery is unavailable orders with pre-order or engraving item(s).

Self Pick-Up

  • Orders can be picked-up on the next business day
  • Pick-up hours: 2pm to 6pm
  • Pick-up contact & address:

    Natalie +60176607566
    44, Jalan SS22/25,
    Damansara Jaya, Petaling Jaya,
    47400, Malaysia

    Disclaimer:
    Engraving products will be ready to pick up in 3 to 8 business days. You will be contacted via Whatsapp as soon as your order is ready.

    *** For urgent pick-ups, please contact our support team with the "Contact Us" button or via email before placing your order.


    International Shipping

    Please refer to the chart below for estimated international shipping costs:

    • All¬†international orders are mailed with Express Shipping.
    • Singapore: Free Shipping applies to orders over MYR250
    • Others: Free Shipping applies to orders above MYR400
    Country Shipping (Ringgit Malaysia) Estimated Delivery Times
    Malaysia (WM) 8 
    1 - 3 business days
    Malaysia (EM)
    15
    2 - 7 business days
    Singapore
    20 (About 5 USD)
    2 - 7 business days
    Asia Pacific 60 (About 15 USD) 2 - 7 business days
    Australia 80 (About 20 USD)
    3 - 7 business days
    Canada 100 (About 25 USD)
    3 - 7 business days
    United Kingdom (UK) 100 (About 25 USD)
    3 - 7 business days
    United States (US)
    100 (About 25 USD)
    3 - 7 business days
    The rest of the world
    100 (About 25 USD)
    3 - 7 business days
     
    Take Note: 
    • Orders cannot be shipped¬†to PO box addresses.
    • We are not responsible for any shipping delays caused by customs clearance processes, local duties, taxes, and items that are lost during transit.
    • Tracking code will be provided for all orders. I
    • In the event that multiple orders are placed with the same shipping destination on the same account, orders will be combined unless requested otherwise.
    • Please allow up to¬†2 business days¬†for your order to be dispatched.

    Can't find your tracking information?

    Please allow at least 1 business day after your order is dispatched for the tracking information to appear online. If you did not receive your tracking information and the expected delivery date has passed, please contact support@gungjewellery.com for assistance.
     

    Failed Delivery

    In the event that your order is sent back to Gung Jewellery due to failed delivery attempts, we will contact you for your order to be re-shipped or refunded. Shipping fee will not be refundable if wrong shipping information was provided by customers.

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