Shipping & Delivery

In light of the development of the COVID-19 pandemic, by now we are all aware of the severity of virus and with the situation evolving quickly, we must all do our part in slowing the spread of virus and #flattenthecurve. 

For all outgoing deliveries, logistics will likely be impacted, so please anticipate a delay during this difficult time. 

For further assistance, you can connect with our customer service team at support@gungjewellery.com and we'll do our best to help. 

Thank you for your continued support.

Stay safe and take care. 

SHIPPING FEES AND TIME OF DELIVERY

We ship all orders globally via FEDEX except SINGAPORE we ship via NINJAVAN. 

Shipping rates will be shown and will be auto-applied at checkout

*FREE shipping on all orders above RM250 for Malaysia and Singapore*

*FREE shipping on all orders above RM400 for the rest of the world*

***We are unable to ship to PO boxes***

Country EXPRESS (RM) Estimated Delivery Times
Malaysia           8 
    1 - 3 business days
Singapore

         20 (≈USD5)
    2 - 5 business days
Asia Pacific         60 (≈USD15)     1 - 3 business days
Australia         80 (≈USD20)
    1 - 5 business days
Canada        100 (≈USD25)
    1 - 5 business days
United Kingdom (UK)              N/A
                 N/A
United States (US)
       100 (≈USD25)
    1 - 3 business days
The rest of the world
       100 (≈USD25)
    1 - 5 business days

 

Starting 1st January 2021, we are no longer able to ship to United Kingdom(UK) due to the changes in the Global Tariff & VAT implemented by the UK government. We are figuring out ways, once all sorted we will open orders to UK customer again.

 

Note that delivery times commence from the date of dispatch.

Unfortunately, we cannot be responsible for any delays caused by destination customs clearance processes, local duties and taxes, and items that are lost in transit.

 

ORDERS HANDLING
Tracking code will be provided for all orders. In the event that multiple orders are placed with the same shipping destination on the same account, orders will be combined with one tracking code unless otherwise requested.

Please allow up to 2 business days (weekends and holidays are not included) for us to process and dispatch your order. Cancellation of orders must be made within 12 hours after you place your order. 

  

MISSING TRACKING INFORMATION

Please allow at least one business day after your order is shipped for the tracking information to appear online. If the tracking information does not update online, and the expected delivery date has passed, please contact us at support@gungjewellery.com so that we can assist you further.

 

ORDERS FAILED TO BE DELIVERED
In the event of your order's package is failed to be delivered and it is sent back to Gung Jewellery by the courier, we will contact you to provide the option of reshipping or a refund of your order.
Please also note that the shipping fee is not refundable in the event of wrong information of delivery placed by customers.