Shipping & Delivery
Domestic (Malaysia)
- West Malaysia orders - RM8 | 1 to 3 business days to deliver
- East Malaysia orders - RM15 | 2 to 5 business days to deliver
- Free shipping for all orders above RM250
Same Day Delivery (Klang Valley)
- RM20 delivery fee
- For all orders within 15KM from Gung Jewellery's warehouse at SS22 Damansara Jaya
- No minimum purchase amount
- Orders will be delivered before 7:00PM on the day for orders made before 1:00PM
- For orders made past 1:00PM, expect to receive your order next day before 1:00PM
- You may select same day delivery at the checkout page before payment
- Delivery from Monday to Friday only
Self Pick-Up
- Orders can be picked-up on the next business day
- Pick-up hour - 2pm to 6pm
- Pick-up contact & address:
Natalie +60176607566
44, Jalan SS22/25,
Damansara Jaya, Petaling Jaya,
47400, Malaysia
Disclaimer:
Engraving products will be ready to pick up in 3 to 8 business day, as the lead-time of engraving process. You will be contacted via Whatsapp as soon as your order is ready to pick up.
*** For urgent pick-up, please contact our support team with the "Contact Us" button at the bottom right corner of your screen or contact us via email for your request before placing your order.
International
- Prices and delivery time as chart below
- EXPRESS SHIPPING is used for international orders
- Free shipping for international orders above 400 Ringgit Malaysia, Singapore orders 250 Ringgit Malaysia
| Country | Shipping (Ringgit Malaysia) | Estimated Delivery Times |
|---|---|---|
| Malaysia (WM) | 8 | 1 - 3 business days |
| Malaysia (EM) | 15 | 2 - 5 business days |
| Singapore |
20 (About 5 USD) |
1 - 5 business days |
| Asia Pacific | 60 (About 15 USD) | 2 - 5 business days |
| Australia | 80 (About 20 USD) | 3 - 5 business days |
| Canada | 100 (About 25 USD) | 3 - 5 business days |
| United Kingdom (UK) | 100 (About 25 USD) | 3 - 5 business days |
| United States (US) | 100 (About 25 USD) | 3 - 5 business days |
| The rest of the world | 100 (About 25 USD) | 3 - 5 business days |
Important note:
- We are not able to ship to PO boxes
- Delivery times commence from the date of dispatch. Unfortunately, we are not responsible for any delays caused by destination customs clearance processes, local duties, taxes, and items that are lost during transit.
ORDERS HANDLING
Please allow up to 2 business days (weekends and holidays are not included) for us to process and dispatch your order. Cancellation of orders must be made within 12 hours after you place your order.
MISSING TRACKING INFORMATION
Please allow at least one business day after your order is shipped for the tracking information to appear online. If the tracking information does not update online, and the expected delivery date has passed, please contact us at support@gungjewellery.com so that we can assist you further.