Prices and currencies

Published prices and final invoices are in USD.
Final credit card and PayPal debited amount may vary based on currency fluctuations and bank commissions.
We encourage customers to contact the bank that they are using to get the accurate price conversion rate and any bank commissions related to the transaction.

Payment

We currently accept payment by Visa, MasterCard and PayPal.

Order cancellations

If you wish to cancel your order, please contact us within 12 hours after placing the order and we will issue a refund back to your payment account.

Order confirmation

You will receive an order confirmation email a few minutes after you place your order.
If it does not appear in your inbox, it may be in your junk or spam folders
Please review the order and contact us at support@gungjewellery.com if you see any errors.
You can also review the details of your order from your Gung Jewellery account.

Tracking

All orders are fully traceable at our website.
To verify the latest shipping status, please log in to your Gung Jewellery account and click 'Order'.
You can always contact the courier company if you have questions regarding your shipment.
Please note that you have 30 days upon the dispatch of your order to contact us should you not receive it. If you contact us after this 30 days period, we cannot guarantee your refund.

International duties and taxes

Your order may not include taxes and duties. This means your parcel may incur customs duties and taxes by your local customs office.
Please consult your local customs agency for more information. If applicable, you will be required to pay such fees upon receiving your order.