All orders and final invoices are in US Dollars (USD). The currency converter is a convenient tool for your reference only.
Final credit card and PayPal debited amount may vary based on currency fluctuations and bank commissions.
We encourage customers to contact the bank that they are using to get the accurate price conversion rate and any bank commissions related to the transaction.
We currently accept payment from major credit cards, debit cards, and PayPal. You can checkout using eGHL or PayPal for credit card users.
For Malaysia customers, we accept local bank transfer through FPX and local e-wallets. Kindly checkout with eGHL payment for that.
If you wish to cancel your order, please contact us within 12 hours after placing the order. No cancellation is allowed after an order has been processed.
You will receive an order confirmation email a few minutes after you place your order. If it does not appear in your inbox, it may be in your junk or spam folders. You can also review the details of your order from your Gung Jewellery account.
Once your order is shipped, you will receive a tracking number via email so you can keep an eye on its delivery activity while it makes its way to you. You can also log in to your Gung Jewellery account and review the order status.
INTERNATIONAL DUTIES AND TAXES
Your order may not include taxes and duties. This means your parcel may incur customs duties and taxes by your local customs office.
Please consult your local customs agency for more information. If applicable, you will be required to pay such fees upon receiving your order.