Sandalwood Rose Candle
Sandalwood Rose Candle
Frequently Asked Questions (FAQ)
Do you provide gift wrapping?
Yes of course! Simply select "Gift box" at "Packing option" at checkout page. Your order will be beautifully wrapped as a gift with our Gung Jewellery's signature gift box.
We do offer our signature jewellery pouch another packaging option, to reduce paper consumption and go greener.
Please note that our Signature gift box can fit up to 3 products.
Any discounts for first purchase?
Yes! You will need 500 Gung reward points to enjoy 10% discount for your order.
To earn 500 instant reward points, simply sign up an account with with here.
To redeem, just click of the "Gift Box" button at your screen's bottom left corner.
How do I know if my order is confirmed?
You will receive an order confirmation via email within a few minutes after you place your order.
In the event of the order confirmation does not appear in your inbox, it could be in your junk or spam folders. You can also always review the details and status of your order here.
What does pre-order mean?
Pre-order means that the particular collection is sold out and available for customers to pre-order
We will receive the products from our manufacturer on a specific date stated in and on top of the product description.
The particular product will be ready to ship or will be sent to engrave on the date we receive the product from our manufacturer.
Shipping Rate & Delivery Time
West Malaysia - RM8 (deliver in 1 to 3 business days)
East Malaysia - RM15 (deliver 2 to 5 business days)
For international orders, check the shipping rate & delivery time here.
Same Day Delivery & Self Pick-Up
We offer self pick-up (free) & same day delivery (RM20) for Klang Valley's orders, the shipping options are all at checkout page.
Engraving Lead Time
Our engraving process typically takes 2 to 7 business days to complete. Your order will be shipped on the day of completion. You will receive a confirmation email with the tracking information of your parcel once it has been shipped.
1. Orders with a combination of engraved item(s) and ready-to-ship item(s) will only be fulfilled once the engraved item(s) are completed.
2. Your engraving request will be processed exactly as you enter it including upper/lower case letters.
3. Please note that there might be slight variances in appearance across each engraved piece. We always try our best to have the engraving characters as centralised as possible.
Do visit our FAQ for more information.
Pre-order products are items that are currently out of stock but can still be purchased. These items will be shipped at a later date when the new stock arrives.
Orders with a combination of pre-order item(s) and ready-to-ship item(s) will only be fulfilled once the pre-order item(s) are ready to ship.
How to Store?
When you are not wearing your jewellery, store it flat and away from sunlight and damp. Place the jewellery in the box after used help to prolong the life and finishing of your jewellery piece.
How to Clean?
Use only non-gel toothpaste to smear onto the jewellery with toothbrush or rag is an excellent idea to clean it. Rub if off with soft cloth after 5 minutes, rinse well with warm water & wipe it dry
Care for Brass Collection
For jewellery that made of brass, they require a little more maintenance on jewellery care. As brass & silver material are more delicate compared to stainless steel, the finishes on plated jewellery may fade progressively over time from wear and tear.
It can be prevented by taking a few precautions in the care of your jewellery. Please handle your brass jewellery with care. It should always avoid contact with water, perfumes, moisturizes and cleaning products. Putting your jewellery on last when you are getting
ready to go could help avoid those.
Keeping your brass or silver made jewellery in dry spot such as jewellery box or having it wrapped in an anti-tarnish cloth and/or an anti-tarnish bag is the best way to preserve its shine and quality.
Care for Stainless Steel Collection
Our stainless steel collections are typically waterproof and non-tarnish, they are safe to contact with water that contains salt or alcohol without getting tarnished or discoloration.
It makes them sports-friendly and can be worn during sports or even in the shower.
Store them individually and separated from other jewellery to avoid getting scratched by other hard material items.