Isla Clover Layering Gold Necklaces
Frequently Asked Questions (FAQ)
Do you provide gift wrapping?
Yes of course! Simply select "Gift box" at "Packing option" at checkout page. Your order will be beautifully wrapped as a gift with our Gung Jewellery's signature gift box.
We do offer our signature jewellery pouch another packaging option, to reduce paper consumption and go greener.
Please note that our Signature gift box can fit up to 3 products.
Any discounts for first purchase?
Yes! You will need 500 Gung reward points to enjoy 10% discount for your order.
To earn 500 instant reward points, simply sign up an account with with here.
To redeem, just click of the "Gift Box" button at your screen's bottom left corner.
How do I know if my order is confirmed?
You will receive an order confirmation via email within a few minutes after you place your order.
In the event of the order confirmation does not appear in your inbox, it could be in your junk or spam folders. You can also always review the details and status of your order here.
What does pre-order mean?
Pre-order means that the particular collection is sold out and available for customers to pre-order
We will receive the products from our manufacturer on a specific date stated in and on top of the product description.
The particular product will be ready to ship or will be sent to engrave on the date we receive the product from our manufacturer.
We do provide warranty services for up to 12 months from the day of receipt.
We cover the issues as gemstones fall out of its setting and breakage of clasp/jump ring.
Shipping Rate & Delivery Time
West Malaysia - RM8 (deliver in 1 to 3 business days)
East Malaysia - RM15 (deliver 2 to 5 business days)
For international orders, check the shipping rate & delivery time here.
Same Day Delivery & Self Pick-Up
We offer self pick-up (free) & same day delivery (RM20) for Klang Valley's orders, the shipping options are all at checkout page.
Engraving Lead Time & Pre-Order
Pre-order items & engraving items will take longer to dispatch, please refer to the product description for the pre-order dispatch date & lead time of the engraving process before placing your order.